Although our ability to provide service requires that we collect personal information about our customers, we take measures to ensure the privacy and confidentiality of that information.
Online privacy concerns focus on the protection of "customer identifiable" information that an individual or other customer reasonably expects to be kept private. As the term suggests, "customer identifiable" information is information which can be associated with a specific individual or entity, including, for example, a customer's name, address, or telephone number, e-mail address, and information about online activities that are directly linked to them.
What information do we collect and how do we use it?
SPSI does collect information about you at different times. Instances include:
- Mandatory personal information needed for us to provide a service to you.
To first email SPSI, information such as your name, contact details, and service are requested. We will not disclose this personal information unless we have received your express consent to do so.
- Non-personally identifiable (specific or aggregated) information, to improve our services
Apart from this mandatory information we need to provide our service to you, there may be data (that does not personally identify you) collected to monitor and improve SPSI service and performance. For example, when you visit a web page the URL requested is automatically recorded, as is the time and date requested, and the browser software being used.
Specific or aggregate information may be collected to help maintain accurate accounts, assist in marketing our products and services and to help make our web site useful to you. For example, our server recognises your domain name and the pages that you visit. This data is gathered in an aggregate manner for quality control and improvement of our sites.
From time to time, SPSI may provide aggregated statistical information about sales, browsing patterns and navigation techniques to reputable third parties. This is not personally identifiable information, and assists SPSI to improve products and services offered.
- Personal information voluntarily provided by you - for SPSI surveys, newsletters, and in conjunction with third party offers.
The terms and conditions of the offer should also be clearly stated. Please read this information carefully, and understand that it is your own choice should you choose to disclose your personally identifiable information to the third party. The information that you offer to the third party is voluntary.
SPSI enters into third party business relationships with care, and will not share, disclose or sell any personally identifiable information collected at our site with third party companies or organisations without these conditions being met.
- Contacting you by e-mail
We may use your e-mail address for any purpose for which you provided it. We may also use it to respond to feedback given about our Site or Services, to provide you with any information you request, to confirm receipt of e-mails you have sent to us or if we need to contact you for any reason.
When do we collect personal information?
Generally, we only collect personal information about you in the following situations :
- you register as a Site user;
- you send us an e-mail;
- you use our e-commerce Services.
To whom, and for what purposes, will we disclose information we collect from you?
We will not disclose any personal information we collect from you without your consent.
How do we protect your personal information?
High technology is used to ensure your sensitive information is secure and is protected from unauthorised access or improper use.
Unsolicited commercial e-mail (UCE) or "spam"
Spam is the Internet term for marketing or commercial e-mail you receive for which you did not ask. SPSI does not and has never supported or condoned this practice.
Marketing mail from SPSI will generally be "opt-in" / "opt-out". This means that you should not receive any commercial or marketing e-mail from us unless you have requested it, that is, you have opted in. When you opt in, every piece of commercial e-mail will contain an opt-out option, or unsubscribe function. You can send us a message telling us you would prefer not to receive the mail again and we will respect your wishes.
We may also send you e-mail providing general information about Services we provide or about goods or services that are available to you from other persons. Each time we do that, we will give you the opportunity to opt-out or unsubscribe should you choose not to receive further e-mails of that type.
Pointers to protect your privacy
- Always close your browser and log out once you have finished surfing the net to prevent other people gaining access to your information and correspondence.
- SPSI has no control over other web sites we may link to, and we take no responsibility for the conduct of these companies. Always read the Terms and Conditions when using other web sites.
When and what type of information do we disclose?
From time to time, we may provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This will simply comprise data collected about our clients, members of the SPSI and other users to form aggregate results. It will not include any direct personal information that identifies our database members or our clients.
We use a feature of your browser called "a cookie" to assign a user ID. Cookies identify your computer to our servers when you visit our Site and extend the functionality of the service offered in an area of our Site. You must have Cookies enabled on your web browser to use the SPSI web site.
Additional Privacy Protections for Children Using the Internet
SPSI joins the industry in recognising that children, including young teens, may not be able to make informed choices about personal information requested online.
Accordingly, SPSI does not target children or teenagers (younger than eighteen years of age) for collection of information online. SPSI does not solicit or collect customer identifiable information targeted at children and teenagers under eighteen and does not allow anyone else to do so on a SPSI Affiliate Web Site.